Support

Use the same email and password on the website and in the app. If you can't remember them, use Forgot password.

Open Forgot password, enter your email, and we'll send you a link to choose a new one. In the app, tap “Forgot password?” on the sign-in screen. Check your spam folder if the email doesn't arrive.

Your email address hasn't been verified yet. Sign in once on the website; we'll email you a verification code to enter. After that, sign in on the app as usual.

For safety, sign-in is paused for a few minutes after several wrong attempts. Wait about 15 minutes and try again, or reset your password.

Please contact us using the details above and we'll help.

Open the class from Home or Sessions and tap Join class. The button turns on 30 minutes before the class starts and stays on until it ends. Times are shown in your own time zone. The app asks for camera and microphone permission; you can still join without them.

Classes open 30 minutes before the start time. Check the start time shown for your time zone. If it's time and the button still isn't working, check your internet connection, then contact us.

Open Worksheets and choose the worksheet. For a quiz, answer every question, review your answers and hand it in; it's graded right away. For an upload worksheet, take a photo of each page or choose a PDF or Word file, check it and hand it in. A worksheet can only be handed in once, and not after its due date.

Files must be under 4 MB. Try fewer pages, or take the photos a little further away. Several photos are combined into one PDF automatically.

Open Worksheets and then the Grades tab, and tap a worksheet to see your score, your teacher's feedback and your answers.

Go to the Delete account page.